Resolve product or service problems by clarifying the customer's concern, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution and answer customer inquiries and transfer calls to the appropriate department as necessary

DUTIES AND RESPONSIBILITIES

  • Resolve product or service problems by clarifying the customer's concern, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution

  • Answer customer inquiries and transfer calls to the appropriate department as necessary

  • Ensure customer satisfaction by providing exceptional customer service

  • Create, maintain and update customer records with complete and accurate information

  • Contribute to the development and maintenance of standards, policies and procedures regarding customer service

  • Perform other related duties as assigned by management

MINIMUM REQUIREMENTS

  • Technically competent in the area of expertise, e.g., VOIP, Networking, etc.

  • Strong customer service skills

  • Good organizational skills and the ability to multitask and prioritize

  • Ability to manage sensitive and critical customer and client information

  • Excellent verbal and written communication skills

  • Problem solving and decision making skills

  • Experience in web based applications, Windows and MS Office applications (Word, Excel)

  • One or more years of experience in customer service in a high volume, fast paced environment preferred

Apply for this job

Thank you for your application.

Our recruitment officer will call you as soon as possible.