As a Customer Service and Collections agent, your role is vital in keeping our customers happy and contributing to our organization’s growth and success. As a Shore Solutions Inc. employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Shore Solutions Inc.

A SNAPSHOT OF YOUR ROLE

  • Be the first point of contact with our fast growing user base

  • Handle customer’s inquiries on the phone in a timely and professional manner as required by departmental policies and procedures

  • Provide a first class customer service experience to our Customers

  • Resolves product or service issues/enquiries by clarifying the complaint, determining the cause of the issue, explaining the issue and providing the best solution to the issue/enquiry

  • Place outbound calls and perform Welcome Calls

  • Collections

  • Work towards KPI's and targets

A BIT ABOUT YOU

  • Articulate and possess Customer Empathy.

  • Possess Business Knowledge – Customer Service, Collections, Technology and Analytics

  • Must have at least 1-2 + years experience working with customers

  • Digitally adept and AI awareness

  • Fluent in written and verbal English

  • Minimum of 6+ months working in a call center

  • College degree preferred but not required

  • Willingness to work US based hours and weekends

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