To work within and contribute to a high performing team providing excellence in customer service. Understand our customers’ needs and expectations whilst providing each customer with a personalized experience. We pride ourselves on being able to resolve issues at the first point. Adjust the level of support in accordance with the business needs


  • Enthusiastically engaging customers regarding the products and purchase process, providing a confident and concise answer to their inquiry.

  • Providing webchat and email support that includes a structured and well-written email response within the agreed SLA

  • Providing exceptional customer service to our large base of customers.

  • Ensuring that all interactions and relevant information is captured in the ticket logging process.

  • Taking ownership & accountability of issues.

  • Ensuring that all processes are performed as per the documented procedure.

  • Being able to assist other teams within our group should their volumes become.


  • At least 6 months of being a Customer Service Representative supporting clients through webchat or email in a BPO industry

  • Strong written and English communication skills.

  • Able to prioritize competing workloads to ensure that tasks are actioned in the appropriate order.

  • Being able to adapt to change.

  • Able to understand issues from a customer’s perspective when addressing issues. Needs to be a team player as the environment is quite fast-paced and dynamic.

  • Professional, Self-directed & Proactive.

  • Knowledge and familiarity with Vape industry.

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