The primary mission of an Invoicing Services Representative is to support the Smith&Smith network completing administration tasks that contribute to the accurate and timely invoicing of our Vehicle Glass repair and replacement jobs. Being a highly insured motor vehicle market a large portion of our invoices are directed to our insurance Key Accounts. The role is responsible for their part to maintain the integrity of our invoicing data, systems and processes.


  • Prioritises and organises own workload to manage work queues as effectively as possible and within our productivity KPI standards - within agreed timeframes and accurately standards.

  • Works effectively with all team members to ensure service standards are met

  • Completes tasks accordance with the business process steps including following escalation steps as outlined.

  • Accountable for their own development and ongoing learning and performance, ensuring their knowledge and skills are at the required levels to perform their job, taking on board feedback

  • Manages communication methods, ensures prompt and accurate responses

  • Provide input into processes and process improvement

  • Actively engaged and involved building a strong team culture

  • Builds partnerships and positive relationships with colleagues

  • Adherence to Smith&Smith company values, policies and procedures

  • Take full responsibility for issues and turn non-standard situations into positive outcomes

  • Be punctual and work the hours and times specified.

  • Prioritise workload to ensure work of the greatest importance to the business is undertaken with urgency and to a high standard

  • Support and help develop a positive workplace culture

  • Demonstrate excellent interpersonal communication skills

  • Responsibly manage all business resources within accountability levels.

  • Undertake all duties and responsibilities outlined in this job description and all other duties as required by the business.

  • Comply with all employment obligations.

  • Promptly undertake to complete all reasonable and lawful instructions and directions given.

  • Serve the business in good faith, promoting and protecting the business's best interests.

  • During work time, and such other times as may be reasonably required, dedicate all effort to the execution and fulfilment of the duties, responsibilities, obligations and instructions related to employment.

  • Demonstrate through own actions a commitment to Health and Safety at work when undertaking work or observing others in the workplace.


  • College level qualification in English and Maths minimum

  • Demonstrated ability to perform against set targets

  • Data processing experience in a high volume operations invoicing environment

  • Attention to detail and accuracy

  • Demonstrated ability to navigate IT systems and learn new technology

  • Proven ability to prioritise, perform well with restricted time-frames and high volume environment

  • Able to perform accurately and efficiently under pressure

  • Professional, effective and clear communicator

  • Comfortable learning new things using various systems and processes

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