We are seeking for experienced level 2 Helpdesk/ Technical Support agents to join our growing team for immediate start. Full Training is provided with the job. Huge opportunity for professional growth.

A SNAPSHOT OF YOUR ROLE

  • Answering Incoming calls - Troubleshooting, PSTN, ADSL, NBN Data and IP Based Telephony with customers.

  • Moves adds changes, Configuring of Routers and IP Based systems.

  • Fault logging with extend carriers

  • Monitors and communicates with partners on order progress and escalations

  • Management of Open tickets and customer followup

  • Actioning Customer Service Email Dropbox requests

  • Live chat interactions with customers

  • 9 hour work days during Hours of Operation between 4.00am to 7pm Monday to Friday, Weekend shifts between 6:00am to 3:00pm. 5 shifts per week.

A BIT ABOUT YOU

  • Minimum of 2 years in College

  • Minimum of 2 year of Customer Service and Technical Support experience

  • Minimum of 1 year experience in a Australian telco

  • Communication Skills – successful candidates will speak articulately and have sound english writing skills.

  • Exhibits strong Knowledge of all NBN and ADSL / Sip / mobile technologies

  • Flexibility to shifting schedules

  • Background in IT, or IT related industry would be beneficial in this role. Ability to multi-task, prioritize, and manage time effectively

  • Must have above average knowledge of Windows based Office/ and Web Based Systems, including ability to type 50+ words per minute

  • Ability to think clearly especially in adverse situations

  • Ability to work in a team environment

  • Ability to operate desktop computer and desktop applications

  • Ability to coordinate and communicate effectively

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