We are seeking for experienced Customer Service Billing agents to join our growing team for immediate start. Full Training is provided with the job. Huge opportunity for professional growth.

A SNAPSHOT OF YOUR ROLE

  • Answering Incoming Calls - Customer Enquiries/Complaints and Payments

  • Actioning Customer Service Email Dropbox requests

  • Live chat interactions with customers

  • Basic Adds/Moves/Changes to Customer Accounts

  • 9 hour work days during Hours of Operation between 4.00am to 7pm Monday to Friday, Weekend shifts between 6:00am to 3:00pm. 5 shifts per week.

A BIT ABOUT YOU

  • Minimum of 2 years in College

  • Minimum of 1 year experience in a Australian telco or any telco with billing.

  • Communication Skills – successful candidates will speak articulately and have sound english writing skills.

  • Flexibility to shifting schedules

  • Background in IT, or IT related industry would be beneficial in this role. Ability to multi-task, prioritize, and manage time effectively

  • Must have above average knowledge of Windows based Office/ and Web Based Systems, including ability to type 50+ words per minute

  • Ability to think clearly especially in adverse situations

  • Ability to work in a team environment

  • Ability to operate desktop computer and desktop applications

  • Ability to coordinate and communicate effectively

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