We are seeking for experienced Data Provisioning agents to join our growing team for immediate start. Full Training is provided with the job. Huge opportunity for professional growth.

A SNAPSHOT OF YOUR ROLE

  • Processing Customer Orders from End to End via automation tools

  • Answering Incoming Calls – Assisting customers with open order enquiries

  • Actioning Customer Service Email Dropbox requests

  • Live chat interactions with customers

  • Outbound calls to customers to discuss order updates

  • Actioning Adds/Moves/Changes to Customer Accounts

  • 9 hour work days during Hours of Operation between 6.00am to 6m Monday to Friday.

A BIT ABOUT YOU

  • Minimum of 2 years in College

  • Minimum of 2 year of Activations/Service Delivery experience

  • Minimum of 1 year experience in a Australian telco

  • Communication Skills – successful candidates will speak articulately and have sound English writing skills.

  • Exhibits strong Knowledge of all NBN and ADSL / PSTN / Sip / mobile technologies

  • Flexibility to shifting schedules

  • Background in IT, or IT related industry would be beneficial in this role. Ability to multi-task, prioritize, and manage time effectively

  • Must have above average knowledge of Windows based Office/ and Web Based Systems, including ability to type 50+ words per minute

  • Ability to think clearly especially in adverse situations

  • Ability to work in a team environment

  • Ability to operate desktop computer and desktop applications

  • Ability to coordinate and communicate effectively

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