you'll represent the account and interact with customers through inbound calls and ensure all requests are addressed in a timely and efficient manner.

DUTIES AND RESPONSIBILITIES

  • Take food orders from the callers by filling out the standard computerized data entry answer phones and respond to product inquiries with the aid of the standard CRM

  • Presents new products and promos to customers.

  • Confirms ordered items to ensure encoding accuracy.

  • Follows standard script and call handling procedures to minimize delivery problems.

  • Does minor adaptation of response based on inquiries of clients

  • Handles customer complaints and follow-ups, encodes it in the CRM for record purposes and action.

  • Proper tagging of calls using the CRM.

  • Logs in on time base on the given schedule.

  • Handles manual activities in case on system down times.

  • Conducts survey, call back or outbound activities as necessary to generate additional sales.

  • Refers to Branch Coordinator or Account Supervisor major problems encountered (e.g., late delivery, double orders, incomplete address, food quality issues and character issues) especially if these require a follow-up call with the store concerned.

QUALIFICATIONS

  • At least High school graduate, college level or Graduate of any 4-year course

  • Exposure in a customer service oriented field or a call center will be an advantage

  • Average communication skills with neutral accent

  • Ability to navigate computerized data entry

  • Willing to work in shifts

  • Good customer service orientation

Apply for this job

Thank you for your application.

Our recruitment officer will call you as soon as possible.