You are an important component in the business, working alongside our Customer Loyalty Team to ensure our customers are given excellent service in relation to their concerns.
A SNAPSHOT OF YOUR ROLE
- Understanding customer business challenges.
- Developing the solution and designing the architecture to solve the customer need.
- Establishing business cases and helping customers choose our solution.
- Provide excellent customer service
- Take ownership until issue is resolved
- Coordinating with order writers, engineer and customer to provision orders timely.
A BIT ABOUT YOU
- Bachelor’s degree or six or more years of relevant work experience.
- Two or more years of work experience in business to business sales
- Customer service back ground
- Knowledge of telecom services and benefits of data, voice, cloud, managed services IT, security, mobility, and TVv
- Handled an array of customer service issues such as billing, contract renewals, repair, and account reviews
- Worked on a sales team and met challenging sales targets.