You will be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions.


  • Facilitate classes for employee competency development

  • Review course curricula and provide feedback for continuous improvement

  • Ensure Training Quality Guidelines/Processes are followed

  • Provide the necessary documentation for all classes facilitated

  • Work with the L&D to catalyze improvement with regard to employee personal and professional competency development, and its execution & application

  • Verify training effectiveness through observations; conduct audits to validate effectiveness of training and track post training results

  • Evaluate classroom feedback to find ways on how to improve class facilitation

  • Conduct needs analysis, research and create new training initiatives to strengthen the skill set of Employees

  • Design and develop instructional material for training courses that support employee competency development

  • Identify gaps and come up with action plans for improvement

  • Revise and improve existing materials to keep track with the developmental needs of employee


  • 2 years’ work experience as a Trainer

  • Has experienced working for Telco either as an agent or trainer

  • Familiarity with interactive learning activities

  • Excellent communication and presentation skills

  • Additional certification in training is a plus

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