We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Collections Administration Officer, is responsible for assisting customers understand and manage any payment issues that may arise over the course of their interaction with us. Reporting to the Collections Team Lead, this role will see you skilfully mitigating arrears and losses through a proactive approach supporting Prospa's overall strategy and growth. As a Collections Administration Officer, you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy

A SNAPSHOT OF YOUR ROLE

  • Diligently managing an inbox receiving correspondence from customers and internal stakeholders with various payment related tasks, including changing payment dates, payments in arrears and providing payment breakdowns

  • Managing a wide variety of payment related enquiries

  • Some inbound and outbound collections calls

  • Negotiating with overdue customers and taking suitable arrangements to clear the overdue amounts

  • Some written customer communication (email and SMS)

  • Escalating matters to the team leader for approval

  • Receiving, administering and working with wider team on matters around financial insolvency / bankruptcy

  • Updating and completing proof of debt forms and other administrative documents

  • Liaising with customers, internal stakeholders and various third parties to reach desired outcomes

  • Supporting and driving change through a commitment to continuous improvement

A BIT ABOUT YOU

  • Minimum one year experience within a collections environment

  • Excellent verbal and written communication skills who takes pride in the quality of their communication

  • An assertive go-getter who proactively identifies and looks to solve problems

  • Ability to work well with a high performing team

  • Excellent problem solving skills

  • Self-motivated

  • Ability to work effectively in a fast-paced start-up environment

  • Must have a keen eye for detail

  • Strong business acumen skills and ability to understand how a business owner thinks

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