As Customer Support Associate, you’ll facilitate assist customers in purchasing tickets for events in a timely and efficient manner, taking advantage of any opportunity to upsell.


  • Helping customers solve product- or service-related problems by following the guidelines and procedures outlined by the company.

  • Working with intermediate supervision.

  • Providing assistance to different types of customers by receiving frequent calls from them for an extended period of time.

  • Identifying opportunities to upsell.

  • Referring the service and meeting the goals set by the company.


  • Excellent communicator in English language (written and spoken).

  • Knowledgeable about contact center operations and metrics.

  • Must, at least, have finished high school.

  • With strong interpersonal, customer service, computer skills

  • Helpful, patient and friendly attitude with a drive to take on new challenges and learn

  • Ability to show empathy toward customer concerns

  • Maintain professionalism and positively represent the Vivid Seats’ brand

  • Exceptional listener; able to comprehend well.

  • Open to working in shifting schedules.

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