The mobility app is revolutionising the way home care is delivered in Australia. Our mission is to provide the ultimate in Choice and Control for people with a disability and the elderly, ensuring no one gets left behind. Backed by a large Australian digital and human services team, we’ve invested over 2 years of development to refine the mobility app into a platform that makes people’s lives easier. We drew on our tech skills and experience to build the platform and engaged subject matter experts in the Disability and Aged Care sectors to build Australia’s first enterprise home care app. As a mobility team member, you will thrive in a fast-paced environment where you help to drive the growth and strategy of the business. You’ll need to be an excellent communicator, able to think on your feet and adapt in a high growth business You are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment at mobility. Primarily you like to achieve goals by helping people.


  • Deal with multiple sets of product information

  • Listen actively, question appropriately and provide feedback to build customer relationships

  • Identify and react accurately to the behavior and emotions of customers

  • Influence customers to sign up to the platform

  • Document calls and feedback into our CRM systems

  • Actively contribute to Management requests for cold-face feedback good or bad

  • Maintain quality service by adhering to company and industry best practices and standards

  • Maintain required sales goals on a consistent basis


  • Problem solving skills

  • Ability to multitask

  • Business acumen

  • Telemarketing and telephone etiquette

  • Customer service awareness

  • Computer literacy

  • Communication and negotiation skills

  • A good team player that supports their team mates to deliver exceptional results

  • Proficiency in consultative selling

  • Ability to listen and build rapport

  • Expertise in probing and prospecting

  • Experience in product presentation

  • Effective objection handling and strong closing skills

  • Keen attention to detail

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