As a Help Desk Technician Level 1, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.


  • Support Windows and MAC desktop and laptop computers General access and connectivity issues Desktop application issues Basic administration of user accounts and groups Take ownership of trouble tickets, working and tracking issues to resolution Record detailed information into Service Desk ticketing system Support for mobile devices such as iPhones, Blackberries, and Android phones Occasionally act as a liaison between Partners/Clients and NOC team in India

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