The Consumer Advisor is responsible for pre-qualifying leads and appropriately dispersing qualified clients to the correct department. In this role, the consumer advisor continues to follow-up with potential clients that are listed in the system. The main goal of the Consumer Advisor role is to educate the clients on the timeshare market and to guide the client to the correct department to find a solution that fits their needs.


  • Pre-qualifying customers and dispersing them to the correct department

  • Appropriately managing leads that enter the system

  • Book and complete follow-up appointments with prospective customers

  • Maintain lead tracking database

  • Solution selling and education of customers on services offered

  • Meet daily and weekly quotas/goals

  • Regular and consistent attendance

  • Any additional duties that may be assigned to meet business needs


  • Highly motivated, self-starter

  • Strong internet and computer software skills

  • Must be able to work flexible hours, including evenings, weekends, and specified holidays

  • Proven customer service skills

  • Proper note taking abilities

  • Ability to effectively manage time while at work

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